Frequently Asked Questions

Gas bottles range from small portable cylinders to large tanks and bulk storage bottles. LPG gas bottles are typically steel bottles for storing the common LPG gases, propane or butane also known as cooking gas.

LPG is an acronym for Liquefied Petroleum Gas. This flammable substance is made up of propane, butane, and isobutane.

LPG is most commonly used for heating purposes and/or cooking in residential and commercial environments.

Gas is extremely safe to use. However, the safety of gas depends on the following:

• All the guidelines were followed during installation,
• All users in the household are trained to use gas safely.
• Regular repair and maintenance are carried out on the cylinder and its accessories as well as the gas appliance
• LPG is a clean-burning substance which cannot burn without air and therefore the flame can never travel backwards into the cylinder.

9kg- Knee height

14kg – Hip Height

19kgs- Waist Height

48 kgs- Shoulder height

It depends on the size of the family and the type of cooking.

For example with rough estimates – NOT BOILING WATER

• Family of 4 cooking 3 times a day – 9kg lasts just about 4 weeks
• Family of 4 cooking 2 times a day 6kg lasts 4 weeks
• Family of 4 cooking 3 times a day everyday 19kg lasts about 10-14 weeks
• Bachelor/bachelorette cooking everyday with a 5kg lasts more than 6weeks

But all in all it varies from one individual to the next.

Culture and the food you eat matters for example these examples don’t apply to most people of Asian ethnicity because their food requires more heat and they may cook more dishes at a given time and they’ve grown up using gas so are very accustomed to using gas for just about everything so you generally find that their consumption is higher.

• There are exclusion zones based on wall openings, drains and ignitions sources to determine how far or how close a gas bottle-cylinder can be.
• Ignition sources include air conditioners and other electrical items as well as your BBQ and veranda heater, charcoal stove (mbaula).

LPG is a liquid fuel – and, like Petrol, Diesel and Paraffin, it’s subject to monthly price adjustments, as determined by the Malawi Energy Regulatory Authority (MERA), based on local and international factors.

Most gas leaks occur from defective rubber tubing, faulty regulator fitting and improper handling of gas appliances. The most obvious way to detect a leak is by smell. LPG is colourless, non-toxic (not poisonous) and odourless – so the “gas” that you smell is actually an odorant that’s added to the mixture to help you detect gas leaks.

Once detected turn off your cylinder and call our customer care number on 0993265265 or 088700265 or 0999777265

First, you need the gas open and the appliance knob closed (this will build up pressure in the system).

Next, apply soapy water to the valve area, the pipe connection areas (where the pipe connects to the regulator and where it connects to the cooker) using a sponge or brush. If there’s a gas leak, bubbles will form at the point of the leak. If your cylinder is leaking, turn off the gas bottle and get it replaced immediately call our customer care number on 0993265265 or 088700265 or 0999777265.

A simple test will show you how much gas is left in your cylinder. Pour hot water (NOT BOILING) down one side of the bottle, and a line of condensation will appear indicating the level of the gas inside. If you don’t get a condensation line, run your hand down the side of the bottle and you should feel a distinct change of temperature at the level of the gas. The surface will be hotter where there is no gas, and cooler where there is gas. If you don’t feel a difference, the cylinder may be empty.

No. Gas cylinders are pressurized, and if you attempt to remove or refill that gas, you could suffer a potentially fatal accident. When your cylinder is empty,  get it refilled  immediately by calling our customer care number on 0993265265 or 088700265 or 0999777265.

Yes, you can purchase gas refills and replacements online from our site www.265energy.com – with options for delivery, or in-store collection.

1. Gas cylinder delivery

We use our own vehicle fleet to deliver your gas cylinders. Orders placed before 4pm on a working day will typically be delivered the same working day. Delivery charges will apply which cover both delivery and collection of empties.

Gas delivery charges

Standard cylinder delivery is charged according to the zone you are in and proximity that you are in with regards to our offices location.

Equipment & safety products delivery

Orders placed online will normally be delivered to your door within 24 hours. This delivery time applies to orders placed on Monday to Friday before 3pm. Orders outside these times and on public holidays may take longer.

Delivery options for online Equipment & Safety products

Standard delivery is charged according to the zone you are in. This cost will not apply should you prefer to order online and collect your order at your nearest branch.

You can check the delivery status of your order by calling or whatsapping our customer care contact on 265 993265265 (Lilongwe) or 265 999777265 (Blantyre).

Unfortunately, we cannot deliver to addresses outside Malawian borders.

Call customer services on 265 993 265 265 or 265 999 777 265.

265 Energy does not guarantee emergency delivery however will make all reasonable endeavors to ensure your continuity of supply. 265 Energy reserves the right to charge appropriately.

There will be a greater chance of securing a same day delivery if you place an order before 3pm, although please be aware that geographical restrictions will apply in locations that are a significant distance away from a 265 Energy site, and while we will make every effort to ensure your supply, same day delivery is not always possible to secure.

Same day delivery cannot be arranged for made-to-order products. The delivery time will be quoted at the time of order.

1. Equipment and Accessories

In the event of unsuccessful deliveries, please contact us on 265 993 265 265 or 265 999 777 265 to rearrange delivery.

1. Gas

Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on 265 993 265 265 or 265 999 777 265.

Check your order, it may be a split delivery otherwise contact our customer service team on 265 993 265 265 or 265 999 777 265 and have your order reference number at hand.

We exchange cylinders that are 9kg to 45kg empty for full. Although if a client requests we can fill their exact cylinder and return it to them although it can take 2 / 3 days to be returned.

For cylinders smaller than 6kg we fill them on site.

Cylinders delivered are exchanged empty for full cylinders with a seal unless otherwise requested.

No we do not, first deliveries leave at nine and last deliveries are taken at 4:30. Weekend and public holidays first orders leave at 10 and last orders at 1.